PRICES AND PAYMENT TERMS AND CONDITIONS
1. The prices of goods presented in offers and in the General Sales Conditions are net prices, i.e. excluding VAT, EXW the Seller's warehouse.
2. THALE sp. z o.o. sp.k. reserves their right to change prices of goods in sales programme, introduce new goods to the sales programme, carry out and cancel promotional actions or make changes in them.
3. A VAT invoice is issued for each order. The payment term is indicated on the VAT invoice.
4. The following forms of payment are possible: bank transfer – payment term is determined individually.
5. If the Customer fails to make the payment due within 14 days after the deadline indicated on the invoice, then the Seller is entitled to charge statutory interest for late payment at the maximum amount.
TERMS OF DELIVERY
I. Delivery costs:
1. Unless otherwise agreed, the Seller organizes the transport of the ordered goods to the Customer.
2. The cost of freight, depending on the order configuration (volume, length, weight, place of delivery) can be partially or fully covered by the Seller.
II. Rules for the execution of orders:
1. The ordered goods are delivered by specialized shipping companies or carriers.
2. Typical orders placed on a working day by 12:00 pm (PL time for THALE sp. z o.o. sp.k.) are accepted for processing on the same day. Orders placed on Sundays and holidays are accepted for processing on the first working day following the day on which the order was placed. Delivery of goods to the Purchaser is scheduled within two working days after confirming the availability of goods. In case of a delivery location distant from major transportation routes is indicated, the delivery may not take place until the second business day counting from the day following the day of the order.
3. The Customer shall receive a confirmation of the order delivery date.
4. The Seller reserves the right to extend the order delivery date in case of factors beyond its control, such as: roadblocks, carrier strikes, disasters, plant immobilization, etc.
5. If the Buyer cancels the purchase of catalogue products after the order has already been prepared for shipment, a handling fee will be charged to cover the costs associated with processing the order.
6. Orders for non-standard products are carried out by individual arrangement.
7. The order will be accepted provided that the goods are in stock:
In case of unavailability of some of the goods included in the order, the Customer shall be informed about the status of the order and decide how to execute it (partial fulfillment, extension of the waiting time, cancellation of the entire order).
8. After the expiration of 5 working days after the day on which the Seller or the carrier attempted to deliver the goods or the Seller notified the Customer that the goods could be picked up, and the Customer did not pick them up or did not accept their delivery, the Seller may resell or otherwise dispose of the goods.
RULES FOR FILING QUANTITATIVE, QUALITATIVE AND VALUE-RELATED COMPLAINTS
1. In order to safeguard the legitimate interests of the both parties, the Customer shall exercise due diligence when receiving the goods from the carrier by checking the quantity, weight and condition of the packages in which the goods were delivered. In the event of damage, tearing or loss, one shall report this fact to the courier or carrier and, in their presence, confirm the findings with an entry in the delivery discrepancy report. The absence of a delivery discrepancy protocol prevents the filing of a quantity-related claim.
2. When filing a complaint concerning quantity, quality or value, the Customer shall immediately, notify the Seller of the situation by telephone and confirm this fact by e-mail, no later than 6 working days from the date of receiving the delivery.
3. After this period, the Seller has the right to refuse the complaint.
4. Depending on the scope of the complaint, the Customer shall:
• in case of a quantity complaint, check and recalculate the delivered bulk packages
• report irregularities in the complaint protocol stating:
(a) the full name of the Customer,
(b) the number of the invoice (or the TI/delivery note) and the date of its issuance,
(c) delivery date and bill of lading number,
(d) discrepancies found between order and delivery or discrepancies in actual deliveries and documents,
(e) digital and letter symbols of labels attached to packages of advertised product ranges.
• In the case of a quality-related complaint, a complaint report shall be drawn up stating:
(a) the full name of the Customer,
(b) the number of the invoice (or the TI/delivery) or the date of purchase,
(c) quality defects found in the products, in the opinion of the Customer, together with a brief description or photographs documenting the irregularities indicated.
• In case of a value-related claim, the Customer shall state the basis on which the claim of price inconsistency is based, at the same time stating:
(a) the full name of the Purchaser,
(b) the number of the invoice (or the TI/delivery note) and the date of its issuance,
(c) discrepancies found between the prices of products ordered, confirmed and delivered.
5. The Seller undertakes to consider the complaint submitted within 14 days from the date of receipt of the complaint report. In case of more complicated complaints the time can be extended up to 30 days.
6. If the complaint is accepted and the delivery of defect-free products is demanded, the Customer is obliged to return the products affected by the claim to the Seller and take delivery of defect-free goods. If the returned products have been discontinued, the Seller shall issue a correction invoice at the purchase prices and refund the amount due to the Purchaser's bank account.
7. The Seller covers the costs of processing only legitimate complaints.
8. The rules for filing complaints by consumers are governed by the provisions of the Polish Civil Code, as amended.
RULES FOR THE RETURN OF FULL-VALUE GOODS
1. Full-value goods, as a rule, are not returnable.
2. In the case of individual arrangements with the Customer, THALE sp. z o.o. sp.k. accepts the return of full-value goods up to 12 months from the date of purchase, but no later than 4 months before the expiration date (if such applies to the product), however, provided there is a payment of a handling fee associated with processing of the aforementioned return.
3. Only goods in their original full packaging – which must not be destroyed or damaged – having their label intact, are eligible for return. The goods must not be damaged, soiled and must not bear signs of use. The returned goods must appear in the current offer of THALE sp. z o.o. sp.k. The return of goods is at the expense of the Buyer.
4. The Seller has 5 working days to send a response regarding the return.
5. The amount of the handling fee is determined individually with the Customer who expressed a desire to make a return included in point 2 and depends on the quantity of returned goods.
6. The Seller verifies the contents of the received return, in accordance with the declared quantity and quality.
7. The Customer, expressing a desire to return full-value goods, is obliged to prepare a document containing:
• Customer data,
• TI/Delivery Note or sales invoice number,
• quantity of returned goods.
8. The Seller is obliged to issue a corrective invoice for the aforementioned goods.
9. The seller shall issue a debit invoice for the amount of the agreed handling fee regardless of the issuance of the adjustment invoice included in point. 8.
ORDER CANCELLATION FOR NON-STANDARD PRODUCTS
1. If the Buyer withdraws from the purchase of non-standard products, i.e. products ordered and produced on an individual order, Buyer is obliged to pay 100% of the gross value of the ordered goods.
TERMINATION
1. The Seller may terminate the Agreement with immediate effect by notifying the Customer in writing if:
1.1 The Customer commits a material breach of any of the terms and conditions of the Agreement and (if such breach is remediable) fails to remedy the breach within 14 days of receiving written notice to the party;
1.2 Customer takes any steps or actions in connection with its entry into administrative receiver, provisional liquidation or arrangement with creditors;
1.3 The Customer suspends, threatens to suspend, discontinues or threatens to discontinue all or a significant part of its business;
1.4 The Customer's financial situation deteriorates to such an extent that, in the opinion of the Seller, the Customer will not meet its obligations.
2. The Seller may suspend delivery of the goods if the Customer is subject to any of the events listed in Clause 1.1 through Clause 1.4, or the Seller has a reasonable belief that the Customer will soon become subject to any of them, or if the Customer fails to pay any amount due by the due date.
3. The Seller may terminate the Agreement with immediate effect by notifying the Customer in writing if the Customer fails to pay any amount due by the due date.
4. Upon termination of the Agreement for any reason, the Customer shall promptly pay all outstanding unpaid invoices and interest to the Seller.
LIMITATION OF LIABILITY
1. In no event shall the Seller be liable to the Customer, for any loss of profit or any loss arising out of or in connection with doing business with THALE sp. z o.o. sp.k.
2. The Seller shall not be liable and may refuse to provide a warranty for damages that occurred for reasons attributable to the Buyer, for improper use of the supplied products, incorrect installation, incorrect commissioning, for incorrect handling of the products.
FORCE MAJEURE
1. Neither party shall be liable for delay in performance or non-performance of any of its obligations if this is due to events or causes caused by force majeure phenomena, i.e. any circumstances that could not have been foreseen or prevented and are not caused by either party.
2. Under such circumstances, the term of the Agreement shall be extended by a period corresponding to the period during which execution was delayed or not completed. If the period of delay or default lasts for 4 weeks, the affected party may terminate the Agreement by giving the affected party 14 days written notice.
FINAL PROVISIONS
1. THALE sp. z o.o. sp. k. reserves the right to amend the Regulations. The amended provisions enter into force on the date pi if they were communicated to the Customer at the time of placing the order in such a way that the Customer had the opportunity to familiarize themselves with their content.
2. Placing and confirming an order is tantamount to agreeing to all the provisions and information contained in the Terms and Conditions.
3. For the interpretation and application of this Agreement, Polish law shall apply. Any disputes arising from this Agreement shall be heard by the competent Courts for the registered office of THALE sp. z o.o. sp.k.
4. If THALE sp. z o.o. sp. k. and the Client make individual arrangements that differ from the provisions of these Terms and Conditions, those arrangements will take precedence and will be binding upon both parties.
This Privacy Policy sets out the rules for storing and accessing information on the devices of users of the www.interparts.pl website, including through the use of cookies, for the purpose of providing services electronically by THALE sp. z o.o. sp.k.
1. DEFINITIONS
1. Administrator – THALE sp. z o.o. sp.k. with its registered office at: Wilimowo 2, 11-041 Olsztyn, Poland, which provides services electronically and stores and accesses information on the User's devices.
2. Cookies – IT data, in particular small text files, saved and stored on devices through which the User uses the Website.
3. Administrator's Cookies - means Cookies placed by the Administrator, related to the provision of electronic services by the Administrator via the Website.
4. External Cookies - means Cookies placed by the Administrator's partners via the Website.
5. Website Terms and Conditions - means the method adopted by the Administrator for the provision of free electronic services in the form of a newsletter.
6. Website - means the website https://zamocowania.niczuk.pl/pl_PL, under which the Administrator operates the website.
7. Device - means the device through which the User accesses the Website.
8. User – means a natural person visiting the Website and using its functionality, as well as a person authorised to modify the content of the Website.
2. COPYRIGHT AND LEGAL DISCLAIMER
1. All texts published on the website are protected by copyright. This applies to both content created by the Administrator and content posted by users of the Website.
2. Copying or reprinting the content published on the Website in any form and in any language without the express consent of the Administrator is a violation of applicable law.
3. The use of the Website's functionality, access to the content of the website, as well as subscribing to the newsletter are free of charge, and their authors and the website are not liable for any damage resulting from their use.
4. The Administrator reserves the right to send commercial information within the meaning of the Act on the provision of electronic services to the e-mail addresses provided during registration or subscription to the website's newsletter. Commercial information will only be sent with the user's consent.
5. The Administrator reserves the right to use all content posted on the Website by users, including graphics posted by them.
3. COOKIES
1. The web browser used by the user may store cookies on the user's computer hard drive. Cookies contain information necessary for the proper functioning of the website, in particular for functionalities requiring authorisation of users logging into the available administration or service panels.
2. As a rule, the content of the cookies used by the Administrator does not allow for direct identification of the user.
3. The Administrator ensures that it applies adequate organisational and technical measures to ensure that the collected data will not be disclosed to anyone without the user's explicit consent or without an explicit obligation or authorisation resulting from applicable law.
4. The user should ensure the security of their data by consciously managing cookies in their browser.
4. TYPES OF COOKIES USED
1. The cookies used by the Administrator are safe for the User's Device.
2. The Administrator makes every effort to to ensure that no viruses or other unwanted software enter the User's Devices through the use of Cookies.
3. These files allow the identification of the software used by the User and the customisation of the Website to each individual User. Cookies usually contain the name of the domain from which they originate, their storage time on the Device and the assigned value .
4. The Administrator uses the following cookies:
a. Session cookies: in particular, essential cookies such as: PHPSESSID, cookie_agree (always enabled, without consent) and functional cookies such as: sitelang, _GRECAPTCHA (allow for language and security support) stored on the User's Device and remain there until the end of the browser session. The stored information is then permanently deleted from the Device's memory. The session cookie mechanism does not allow any personal data or confidential information to be downloaded from the User's Device.
b. Persistent cookies: stored on the User's Device and remain there until they are deleted. Ending the browser session or turning off the Device does not delete them from the User's Device. The permanent cookie mechanism does not allow any personal data or confidential information to be downloaded from the User's Device.
c. Tracking cookies: used to track users (persons logging into shared panels, e.g. website administrators) and provide information identifying specific users. Such cookies include, in particular:
• Analytical cookies, such as: _ga, _ga_53BMD5KJH6, _ga_W22JY700B0, nQ_userVisitId.
• Marketing cookies, such as: — _fbp, NID, SID, APISID, SAPISID, SSID, etc.
5. THE WEBSITE USES EXTERNAL COOKIES TO THE EXTENT AND FOR THE PURPOSES SPECIFIED BELOW:
5.1. Facebook Pixel
Description of the service
This is a tracking technology offered by Facebook and used by other Facebook services. It is used to track visitors' interactions with websites (‘Events’) after they click on an advertisement placed on Facebook or other Meta services (‘Conversion’).
Processing company
• Meta Platforms Ireland Ltd.
• 4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland
Data Protection Officer of the processing company
Below is the email address of the data protection officer of the processing company.
https://www.facebook.com/help/contact/1650115808681298
Data purposes
This list shows the purposes for which data is collected and processed.
• Analytics
• Marketing
• Redirection
• Advertising
• Conversion tracking
• Personalisation
Technologies used:
This list shows all technologies used by this service to collect data.
• Cookies
• Pixel
Data collected
This list shows all (personal) data collected by or through this service:
• Advertisements displayed
• Content displayed
• Device information
• Geographical location
• HTTP header
• Interactions with advertisements, services and products
• IP address
• Items clicked
• Marketing information
• Pages visited
• Service identifier Pixel
• Referrer URL
• App usage data
• User behaviour
• Facebook cookie information
• Facebook account administrator ID
• Usage/click behaviour
• Browser information
• Device operating system
• Device identifier
• User agent
• Browser type
Legal basis
The required legal bases for data processing are listed below.
• Art. 6(1)(1)(a) GDPR
Location of processing
This is the main location where the collected data is processed. If the data is also processed in other countries, the user is informed separately.
• European Union
Retention period
The retention period is the period of time during which the collected data is stored for processing. The data must be deleted as soon as it is no longer required for the specified processing purposes.
• The data will be deleted after 720 days at the latest.
Transfer to other countries
This service may transfer the collected data to another country. Please note that this service may transfer data to a country that does not have the required data protection standards. Below is a list of countries to which data is transferred. For more information on security measures, please refer to the provider's privacy policy or contact them directly.
• Singapore
• United States of America
• United Kingdom
Data recipients
The recipients of the collected data are listed below. Click here to read the data processor's privacy policy
• Meta Platforms Ireland Ltd., Meta Platforms Inc.
https://www.facebook.com/privacy/explanation
Click here to read the data processor's cookie policy
https://www.facebook.com/policies/cookies
Storage information
Below you can see the longest potential storage time for information on your device, determined using any storage method.
• Maximum cookie storage period: 1 year
Information stored
This service uses various methods to store information on your device, such as those listed below.
messaging_plugin_#
This service uses various methods to store information on your device, such as those listed below.
Type: cookie
Duration: -
fr
This service uses various methods to store information on your device, such as those listed below.
Type: cookie
Duration: -
_fbp
This service uses various means to store information on the user's device, such as those listed below.
Type: cookie
Duration: -
pxcelBcnLcy
This service uses various means to store information on the user's device, such as those listed below.
Type: cookie
Duration: -
_fbp
This service uses various methods to store information on the user's device, such as those listed below.
Type: web
5.2. Facebook Social Plugins
Service description
This is a Facebook social plugin that allows the user to connect their website to the Facebook social network.
Processing company
• Meta Platforms Ireland Ltd.
• 4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland
Data protection officer of the processing company
Below is the e-mail address of the data protection officer of the processing company.
https://www.facebook.com/help/contact/540977946302970
Data purposes
This list shows the purposes for which data is collected and processed.
• Integration of Facebook functions
• Optimisation
• Marketing
Technologies used:
This list shows all the technologies used by this service to collect data.
• Cookies
Data collected
This list shows all (personal) data collected by or through this service.
• Browser information
• Date and time of visit
• Facebook account administrator ID
• Websites visited
• HTTP header
• Interaction data
• Browser type
• IP address
Legal basis
The required legal bases for data processing are listed below.
• Article 6(1)(1)(a) GDPR
Processing location
This is the main location where the collected data is processed. If the data is also processed in other countries, the user is informed separately.
• European Union
Retention period
The retention period is the period of time during which the collected data is stored for processing. The data must be deleted as soon as it is no longer required for the specified processing purposes.
• The data will be deleted as soon as it is no longer required for processing purposes.
Transfer to other countries
This service may transfer the collected data to another country. Please note that this service may transfer data to a country that does not have the required data protection standards. Below is a list of countries to which data is transferred. For more information on security, please refer to the provider's privacy policy or contact them directly.
• United States of America
• Singapore
Data recipients
The recipients of the collected data are listed below. Click here to read the data processor's privacy policy
• Meta Platforms Ireland Ltd., Meta Platforms Inc.
https://www.facebook.com/privacy/explanation
Click here to read the data processor's cookie policy
https://www.facebook.com/policies/cookies/
Click here to opt out of this data processor across all domains
https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen
5.3. Google Ads
Service description
This is an advertising service. This service may be used to display personalised or non-personalised advertisements to users.
Processing company
• Google Ireland Limited
• Gordon House, 4 Barrow Street, Dublin D04 E5W5, Ireland
Data protection officer of the processing company
Below is the email address of the data protection officer of the processing company.
https://support.google.com/policies/contact/general_privacy_form
Data purposes
This list shows the purposes for which data is collected and processed.
• Advertising
• Analytics
• Provision of services
• Statistics
Technologies used
This list shows all technologies used by this service to collect data.
• Cookies
• Tracking pixel
Data collected
This list shows all (personal) data collected by or through this service.
• Advertisements displayed
• Cookie ID
• Date and time of visit
• Device information
• Geographical location
• IP address
• Search terms
• Views
• Online identifiers
• Browser information
• Referrer URL
• Interaction data
Legal basis
The required legal basis for data processing is listed below.
• Art. 6(1)(a) GDPR
Location of processing
This is the main location where the collected data is processed. If the data is also processed in other countries, the user will be informed separately.
• European Union
Information retention period
The retention period is the period of time during which the collected data is stored for processing. The data must be deleted as soon as it is no longer required for the specified processing purposes.
• The data will be deleted as soon as it is no longer needed for the purposes of processing. Log data is anonymised after 9 months and cookie information is anonymised after 18 months.
Transfer to other countries
This service may transfer the collected data to another country. Please note that this service may transfer data to a country that does not have the required data protection standards. Below is a list of countries to which data is transferred. For more information on security, please refer to the provider's privacy policy or contact them directly.
• United States of America
• Chile
• Singapore
• Taiwan
Data recipients
The recipients of the collected data are listed below. Click here to read the privacy policy of the data processor
• Alphabet Inc., Google LLC, Google Ireland Limited
https://business.safety.google/privacy/
Click here to read the data processor's cookie policy
https://policies.google.com/technologies/cookies
Click here to opt out of this data processor across all domains
https:/ /safety.google/privacy/privacy-controls/
Storage information
Below you can see the longest potential storage time for information on your device, determined using any storage method.
• Maximum cookie storage period: 1 year, 1 month
Information stored
This service uses various methods to store information on your device, such as those listed below.
NID
This is used for advertising or retargeting.
Type: cookie
Duration: 6 months
__gads
This is used for advertising or retargeting.
Type: cookie
Duration: 1 year, 1 month
pm_sess
This is used to ensure that requests come from the user.
Type: cookie
Duration: 30 minutes
ANID
This is used to display advertisements on websites outside of Google.
Type: cookie
Duration: 1 year, 1 month
_gcl_au
Used to store and track conversions.
Type: cookie
Duration: 2 months, 29 days
FPGCLAW
This cookie is used to track campaign-related user information.
Type: cookie
Duration: 2 months, 29 days
FPGCLGB
This cookie is used to track user information related to the campaign.
Type: cookie
Duration: 2 months, 29 days
_gcl_gb
This cookie is used to track user information related to the campaign.
Type: cookie
Duration: 2 months, 29 days
_gac_gb_
This cookie is used to track user information related to the campaign.
Type: cookie
Duration: 2 months, 29 days
_gcl_aw
This cookie is set when a user lands on a website by clicking on a Google ad.
Type: cookie
Duration: 2 months, 29 days
YSC
Used to store and track interactions.
Type: cookie
Duration: Session
1P_JAR
This is used to collect information about how the end user uses the website and any advertisements that the end user may have seen before visiting the website.
Type: cookie
Duration: 30 days
AID
Used to link activities on other devices where the user has previously logged in with their Google account.
Type: cookie
Duration: 1 year, 1 month
FPAU
This is used to collect information about users and their activity on the website through built-in elements for analytical and reporting purposes.
Type: cookie
Duration: 2 months, 29 days
5.2.4. Google Analytics
Service description
This is a web analytics service. It allows the user to measure the return on advertising investment ‘ROI’ and track user behaviour using flash, video, websites and applications.
Processing company
• Google Ireland Limited
• Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
Data protection officer of the processing company
Below is the email address of the data protection officer of the processing company.
https://support.google.com/policies/contact/general_privacy_form
Data purposes
This list shows the purposes for which data is collected and processed.
• Marketing
• Analytics
Technologies used:
This list shows all technologies used by this service to collect data.
• Cookies
• Pixel
• JavaScript
Data collected
This list presents all (personal) data collected by or through this service.
• Click on the path
• Date and time of visit
• Device information
• Location information
• IP address
• Pages visited
• Referrer URL
• Browser information
• Host name
• Browser language
• Browser type
• Screen resolution
• Device operating system
• Interaction data
• User behaviour
• URLs visited
• Cookie ID
Legal basis
The required legal bases for data processing are listed below.
• Art. 6(1)(a) GDPR
Location of processing
This is the main location where the collected data is processed. If the data is also processed in other countries, the user is informed separately.
• European Union
Retention period
The storage period is the length of time during which the collected data is stored for processing. The data must be deleted as soon as it is no longer required for the specified processing purposes.
• The storage period depends on the type of data stored. Each user can choose how long Google Analytics should store the data before it is automatically deleted.
Transfer to other countries
This service may transfer the collected data to another country. Please note that this service may transfer data to a country that does not have the required data protection standards. Below is a list of countries to which data is transferred. For more information on security, please refer to the provider's privacy policy or contact them directly.
• Singapore
• Chile
• Taiwan
• United States
Data recipients
The recipients of the collected data are listed below. Click here to read the data processor's privacy policy
• Google Ireland Limited, Alphabet Inc., Google LLC
https://business.safety.google/privacy/?hl=en
Click here to read the data processor's cookie policy
https://policies.google.com/technologies/cookies?hl=en
Click here to opt out of this data processor across all domains
https://tools.google.com/dlpage/gaoptout?hl=de
Storage information
Below you can see the longest potential storage time for information on your device, determined using any storage method.
• Maximum cookie storage period: 2 years
Stored information
This service uses various methods to store information on your device, such as those listed below.
__utmb
This cookie is used to track the duration of your visit.
Type: cookie
Duration: Session
_ga
This cookie is used to distinguish between users.
Type: cookie
Duration: 2 years
_gid
This cookie is used to identify the user.
Type: cookie
Duration: 1 day
__utma
This cookie is used to record the time and date of the first visit, the total number of visits, and the start time of the current visit.
Type: cookie
Duration: Session
__utmz
This cookie is used to record where the visitor comes from.
Type: cookie
Duration: Session
IDE
Used to display personalised advertisements.
Type: cookie
Duration: 1 year, 1 month
CONSENT
This is used to store user consent choices.
Type: cookie
Duration: 2 years
__utmt
Used to throttle request rates.
Type: cookie
Duration: 10 minutes
_gat
Used to read and filter requests from bots.
Type: cookie
Duration: 1 minute
__utmc
Used to store the time of the visit.
Type: cookie
Duration: 30 minutes
FPID
Used to store the value used to set the customer ID in a request to Google servers.
Type: cookie
Duration: 2 years
FPLC
Used to record a unique identifier that is used to generate statistics on how visitors use the website.
Type: cookie
Duration: 20 hours
5.5. LinkedIn Insight Tag
Service description
This is a conversion tracking and retargeting service.
Processing company
• LinkedIn Ireland Unlimited Company
• Wilton Place, Dublin 2, Ireland
Data Protection Officer of the processing company
Below is the email address of the Data Protection Officer of the processing company.
https://www.linkedin.com/help/linkedin/ask/TSO-DPO
Data purposes
This list outlines the purposes for which data is collected and processed.
• Marketing
• Redirection
• Analytics
Technologies used:
This list presents all technologies used by this service to collect data.
• Cookies
• Pixel
Data collected
This list presents all (personal) data collected by or through this service.
• Device information
• IP address
• Referrer URL
• Timestamp
• Browser information
Legal basis
The required legal bases for data processing are listed below.
• Art. 6(1)(a) GDPR
Processing location
This is the main location where the collected data is processed. If the data is also processed in other countries, you will be informed separately.
• Singapore, European Union, United States of America
Retention period
The retention period is the period of time during which the collected data is stored for processing. The data must be deleted as soon as it is no longer required for the specified processing purposes.
• The data will be deleted after 90 days.
Transfer to other countries
This service may transfer the collected data to another country. Please note that this service may transfer data to a country that does not have the required data protection standards. Below is a list of countries to which data is transferred. For more information on security, please refer to the provider's privacy policy or contact them directly.
• Singapore
• United States
Data recipients
The recipients of the collected data are listed below. Click here to read the data processor's privacy policy
• LinkedIn Ireland Unlimited Company
https://www.linkedin.com/legal/privacy-policy?src=li-other&veh=www.linkedin.com
Click here to read the data processor's cookie policy
https://www.linkedin.com/legal/cookie-policy
Click here to opt out of this data processor across all domains
https://www.linkedin.com/legal/privacy-policy?src=li-other&veh=www.linkedin.com
Storage information
Below you can see the longest potential storage time for information on your device, determined using any storage method.
• Maximum cookie storage period: 6 months
Stored information
This service uses various methods to store information on your device, such as those listed below.
BizographicsOptOut
This cookie is used to determine whether the user has opted out of targeted advertising.
Type: cookie
Duration: 10 years
UserMatchHistory
Used by LinkedIn Insight tag to provide detailed campaign reports and discover new company demographics by overlaying LinkedIn data on website visitor data.
Type: cookie
Duration: 30 days
U
This is a browser identifier for users outside the EU/EEA.
Type: cookie
Duration: 2 months, 29 days
li_sugr
Used for probabilistic matching of user identities outside the EU/EEA.
Type: cookie
Duration: 2 months, 29 days
bscookie
Used to remember that a logged-in user is verified by two-factor authentication.
Type: cookie
Duration: 2 years
bcookie
Browser identifier cookie to uniquely identify devices accessing LinkedIn for fraud detection.
Type: cookie
Duration: 2 years
5.6. Microsoft Clarity
Service description
This is an analytics tool. It is used to provide website usage statistics, session recording and heat maps, created primarily by tracking mouse movements.
Processing company
• Microsoft Ireland Operations Limited
• One Microsoft Place, South County Business Park, Leopardstown, Dublin 18 D18 P521, Ireland
Data protection officer of the processing company
Below is the email address of the data protection officer of the processing company.
https://www.microsoft.com/en-GB/concern/privacy
Data purposes
This list outlines the purposes for which data is collected and processed.
• Optimisation
• Analytics
Technologies used:
This list shows all technologies used by this service to collect data.
• Tracking code
Data collected
This list shows all (personal) data collected by or through this service.
• IP address
• Date and time of visit
• Unique user identifier
• Session identifier
• User behaviour
• Interaction data
• Mouse movements
• Number of clicks
• Scrolling activity
Legal basis
The required legal bases for data processing are listed below.
• Article 6(1)(a) of the GDPR
Location of processing
This is the main location where the collected data is processed. If the data is also processed in other countries, the user is informed separately. Retention period
• United States
The retention period is the period of time during which the collected data is stored for processing. The data must be deleted as soon as it is no longer required for the specified processing purposes.
• The data will be stored for 13 months
Transfer to other countries
This service may transfer the collected data to another country. Please note that this service may transfer data to a country that does not have the required data protection standards. Below is a list of countries to which data is transferred. For more information about security, please refer to the provider's privacy policy or contact them directly. Data recipients
• United States
The recipients of the collected data are listed below. Click here to read the data processor's privacy policy.
• Microsoft Corporation
https://docs.microsoft.com/en-us/clarity/faq#privacy
Storage information
Below you can see the longest potential storage time for information on your device, determined using any storage method.
• Maximum cookie storage period: Session
Information stored
This service uses various methods to store information on your device, such as those listed below.
_clck
This maintains your user ID and Clarity preferences, is unique to this website, and is assigned to the same user ID.
Type: cookie
Duration: Session
_clsk
Combines multiple page views by a user into a single Clarity session recording.
Type: cookie
Duration: Session
CLID
Identifies the first time Clarity saw this user on any website using Clarity.
Type: cookie
Duration: Session
ANONCHK
Indicates whether MUID is sent to ANID, a cookie used for advertising purposes. Clarity does not use ANID, so it is always set to 0.
Type: cookie
Duration: Session
MR
Indicates whether to refresh MUID.
Type: cookie
Duration: Session
MUID
Identifies unique web browsers visiting Microsoft websites. These cookies are used for advertising, website analytics, and other operational purposes.
Type: cookie
Duration: Session
SM
Used to synchronise the MUID across Microsoft domains.
Type: cookie
Duration: Session
5.7. Cloudflare
Service description
This is a service that provides enhanced security and performance for websites. For example, Cloudflare offers a content delivery network (‘CDN’) to reduce website loading times. Using a CDN allows the user to make content available for search more quickly using regionally or internationally distributed servers.
Processor
• Cloudflare Inc.
• 101 Townsend St., San Francisco, CA 94107, United States of America
Data Protection Officer of the processing company
Below is the email address of the data protection officer of the processing company.
privacyquestions@cloudflare.com, legal@cloudflare.com
Data purposes
This list shows the purposes for which data is collected and processed.
• Optimisation
• Website security
• Service improvement
• Reduction of bandwidth usage
Technologies used:
This list shows all technologies used by this service to collect data.
• Cookies
• Data collected
• This list shows all (personal) data collected by or through this service.
• IP address
• System configuration information
• Website name
• Date and time of request
• Name and URL of the last file opened
• Amount of data transferred
• Status information
• Device operating system
• Referrer URL
• Requesting provider
• Device type
• Server request time
Legal basis
The required legal basis for data processing is listed below.
• Art. 6. para. 1 s. 1 lit. f GDPR
Location of processing
This is the main location where the collected data is processed. If the data is also processed in other countries, the user is informed separately.
• United States of America, European Union
Information retention period
The retention period is the period of time during which the collected data is stored for processing. The data must be deleted as soon as it is no longer required for the specified processing purposes.
• The data will be deleted as soon as it is no longer required for processing purposes.
Transfer to other countries
This service may transfer the collected data to another country. Please note that this service may transfer data to a country that does not have the required data protection standards. Below is a list of countries to which data is transferred.
For more information on security, please refer to the provider's privacy policy or contact them directly.
• United States of America
• Singapore
• Australia
• United Arab Emirates
Data recipients
The recipients of the collected data are listed below. Click here to read the privacy policy of the data processor
• Cloudflare Group
https://www.cloudflare.com/privacypolicy/
Click here to read the data processor's cookie policy
https://www.cloudflare.com/cookie-policy/
Stored information
This service uses various ways to store information on your device, such as those listed below.
__cf_bm
This is used in the bot protection solution provided by Cloudflare.
Type: cookie
Duration: 30 minutes
cf_clearance
This cookie is used to store confirmation of a positive challenge result. It is used to not challenge if present. Required to reach the origin server.
Type: cookie
Duration: 30 minutes
_cfuvid
This cookie is used for rate limiting rules.
Type: cookie
Duration: 7 days
cf_chl_cc_XXX, cf_chl_rc_i, cf_chl_rc_ni
The cookie is used by Cloudflare to perform challenges. It is not used for tracking or outside the scope of the challenge.
Type: cookie
Duration: Session
__cflb
Used to return the end user to the same client origin for a specific period of time configured by the client.
Type: cookie
Duration: 1 day
5.8. Google Fonts
Service description
This is a collection of fonts for commercial and personal use.
Processing company
• Google Ireland Limited
• Gordon House, 4 Barrow St, Dublin 4, Ireland
Data Protection Officer of the processing company
Below is the email address of the Data Protection Officer of the processing company.
https://support.google.com/policies/contact/general_privacy_form
Data purposes
This list presents the purposes for collecting and processing data.
• Providing fonts
• Improving services
Technologies used:
This list presents all technologies used by this service to collect data.
• APIs
Collected data
This list presents all (personal) data collected by or through this service.
• IP address
• Aggregated usage numbers
• Font file requests
• Referrer URL
• CSS file requests
• User agent
• Browser information
Legal basis
The required legal bases for data processing are listed below.
• Art. 6 para. 1 point 1 letter a GDPR
Location of processing
This is the main location where the collected data is processed. If the data is also processed in other countries, you will be informed separately.
• European Union
Storage period
The storage period is the length of time for which the collected data is stored for processing. The data must be deleted as soon as it is no longer required for the specified processing purposes.
• The data will be deleted as soon as it is no longer necessary for the purposes of processing.
Transfer to other countries
This service may transfer the collected data to another country. Please note that this service may transfer data to a country that does not have the required data protection standards. Below is a list of countries to which data is transferred. For more information on security, please refer to the provider's privacy policy or contact them directly.
• United States of America
• Singapore
• Taiwan
• Chile;
Data recipients
The recipients of the collected data are listed below. Click here to read the data processor's privacy policy
• Alphabet Inc., Google LLC, Google Ireland Limited
https://business.safety.google/privacy/?hl=en
Click here to read the data processor's cookie policy
https://policies.google.com/technologies/cookies?hl=en
5.9. Google Tag Manager
Description of the service
This is a tag management system. With Google Tag Manager, tags can be integrated centrally via a user interface. Tags are small sections of code that can track actions. Script codes from other tools are integrated via Google Tag Manager. The tag manager allows you to control when a tag is triggered.
Processing company
• Google Ireland Limited
• Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
Data protection officer of the processing company
Below is the email address of the data protection officer of the processing company.
https://support.google.com/policies/contact/general_privacy_formData purposesThis list shows the purposes for which data is collected and processed.Tag managementTechnologies used:This list shows all the technologies used by this service to collect data.Website tagsData collectedThis list shows all (personal) data collected by or through this service.Global tag execution data
Legal basis
The required legal basis for data processing is listed below.
• Art. 6(1)(a) GDPR
Processing location
This is the main location where the collected data is processed. If the data is also processed in other countries, you will be informed separately.
• European Union
Retention period
The retention period is the period of time during which the collected data is stored for processing. The data must be deleted as soon as it is no longer required for the specified processing purposes.
• The data will be deleted as soon as it is no longer required for processing purposes.
Transfer to other countries
This service may transfer the collected data to another country. Please note that this service may transfer data to a country that does not have the required data protection standards. Below is a list of countries to which data is transferred. For more information on security measures, please refer to the provider's privacy policy or contact them directly.
• Singapore
• Taiwan
• Chile
• United States
Data recipients
The recipients of the collected data are listed below. Click here to read the data processor's privacy policy
• Alphabet Inc., Google LLC, Google Ireland Limited
https://business.safety.google/privacy/?hl=en
Click here to read the data processor's cookie policy
https://policies.google.com/technologies/cookies?hl=en
5.10. LinkedIn Plugin
Service description
This tool adds Follow and Share buttons for the LinkedIn social network to the website. LinkedIn is a social network that focuses on professional networking and career development.
Processing company
• LinkedIn Ireland Unlimited Company
• Wilton Place, Dublin 2, Ireland
Data protection officer of the processing company
Below is the email address of the data protection officer of the processing company.
https://www.linkedin.com/help/linkedin/ask/TSO-DPO
Data purposes
This list shows the purposes for which data is collected and processed.
• Social media
Technologies used:
This list shows all technologies used by this service to collect data.
• Cookies
Data collected
This list shows all (personal) data collected by or through this service.
• IP address
• Referrer URL
• User account information
Legal basis
The required legal bases for data processing are listed below.
• Art. 6 para. 1 point 1 letter a GDPR
Location of processing
This is the main location where the collected data is processed. If the data is also processed in other countries, the user is informed separately.
• European Union
Information retention period
The retention period is the period of time during which the collected data is stored for processing. The data must be deleted as soon as it is no longer required for the specified processing purposes.
• The data will be deleted as soon as it is no longer required for processing purposes.
Transfer to other countries
This service may transfer the collected data to another country. Please note that this service may transfer data to a country that does not have the required data protection standards. Below is a list of countries to which data is transferred. For more information on security, please refer to the provider's privacy policy or contact them directly.
• Singapore
• United States of America
Data recipients
The recipients of the collected data are listed below. Click here to read the data processor's privacy policy
• LinkedIn Ireland Unlimited Company
• LinkedIn Inc.
https://www.linkedin.com/legal/privacy-policy
Click here to read the data processor's cookie policy
https://www.linkedin.com/legal/cookie_policy
Click here to opt out of this data processor across all domains
https://www.linkedin.com/help/ linkedin/answer/62931/manage-advertising-preferences?lang=en
Stored information
This service uses various ways to store information on the user's device, such as those listed below.
Linkedin_oauth_
This cookie provides functionality on various pages.
Type: cookie
Duration: Session
5.11. YouTube Video
Service description
This is a video player service. It can be used by the user to watch, like, share, comment on and upload videos.
Processing company
• Google Ireland Limited
• Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
Data protection officer of the processing company
Below is the email address of the data protection officer of the processing company.
https://support.google.com/policies/contact/general_privacy_form
Data purposes
This list shows the purposes for which data is collected and processed.
• Displaying videos
Technologies used:
This list shows all technologies used by this service to collect data.
• Cookies (if enhanced privacy mode is not active)
Data collected
This list shows all (personal) data collected by or through this service.
• Device information
• IP address
• Referrer URL
• Videos viewed
Legal basis
The required legal basis for data processing is listed below.
• Art. 6(1)(a) GDPR
Processing location
This is the main location where the collected data is processed. If the data is also processed in other countries, the user is informed separately.
• European Union
Retention period
The retention period is the period of time during which the collected data is stored for processing. The data must be deleted as soon as it is no longer required for the specified processing purposes.
• The data will be deleted as soon as it is no longer necessary for processing purposes.
Transfer to other countries
This service may transfer the collected data to another country. Please note that this service may transfer data to a country that does not have the required data protection standards. Below is a list of countries to which data is transferred. For more information on security, please refer to the provider's privacy policy or contact them directly.
• Chile
• United States of America
• Taiwan
• Singapore
• Data recipients
The recipients of the collected data are listed below. Click here to read the data processor's privacy policy
• Alphabet Inc.
• Google LLC
• Google Ireland Limited
https://business.safety.google/privacy/?hl=en
Click here to read the data processor's cookie policy
https://policies.google.com/technologies/cookies?hl=en
Click here to opt out of this data processor across all domains
https://safety.google/privacy/privacy-controls/
Storage information
Below you can see the longest potential storage time for information on your device, determined using any storage method.
• Maximum cookie storage period: 8 months
Information stored
This service uses various ways to store information on your device, such as those listed below.
__sak
This is used to store information about the visitor's video preferences.
Type: web
LAST_RESULT_ENTRY_KEY
This is used to save user settings when downloading a YouTube video integrated with other websites.
Type: web
yt-player-bandaid-host, yt-player-bandwidth, yt-player-headers-readable
This is used to determine the optimal video quality based on the visitor's device and network settings.
Type: web
yt-remote-cast-installed, yt-remote-connected-devices, yt-remote-device-id, yt-remote-fast-check-period, yt-remote-session-app, yt-remote-session-name
Used to store user video player preferences using embedded YouTube videos.
Type: web
YEC
Used to store user video player preferences using embedded YouTube videos.
Type: cookie
Duration: 1 year, 1 month
CONSENT
Used to detect whether the user has accepted the marketing category in the cookie banner.
Type: cookie
Duration: 2 years
DEVICE_INFO
Used to track user interaction with embedded content.
Type: cookie
Duration: 5 months, 26 days
remote_sid
Used for the implementation and functionality of YouTube video content on the website.
Type: cookie
Duration: Session
test_cookie
This is a test of the permissions to set cookies in the user's browser.
Type: cookie
Duration: 1 day
VISITOR_INFO1_LIVE
Used to measure user bandwidth to determine whether they will receive the new or old player interface.
Type: cookie
Duration: 6 months
YSC
This is set by the YouTube video service on pages with embedded YouTube videos.
Type: cookie
Duration: Session
PREF
Used to store information such as preferred page configuration and playback settings, such as explicit autoplay options, shuffle, and player size.
Type: cookie
Duration: 8 months
pm_sess
Used to maintain the browsing session.
Type: cookie
Duration: 30 minutes
CGIC
Used to provide search results by automatically completing search queries based on the initial data entered by the user.
Type: cookie
Duration: 6 months
UULE
Used to determine the user's geographical location.
Type: cookie
Duration: 6 hours
_Secure-YEC
Used to store the user's video player preferences using embedded YouTube videos.
Type: cookie
Duration: 1 year, 1 month
5.2.12. gstatic.com
Service description
This is a domain used by Google to transfer static content to another domain name in order to reduce bandwidth usage and increase network performance for the end user.
Processing company
Alphabet Inc.
1600 Amphitheatre Parkway, Mountain View, CA 94043-1351, United States of America
Data protection officer of the processing company
Below is the email address of the data protection officer of the processing company.
https://support.google.com/policies/contact/general_privacy_form
Data purposes
This list shows the purposes for which data is collected and processed.
• Increasing network efficiency
• Reducing bandwidth usage
Technologies used:
This list shows all technologies used by this service to collect data.
• JavaScript
Data collected
This list shows all (personal) data collected by or through this service.
• Images
• CSS
Legal basis
The required legal basis for data processing is listed below.
• Article 6(1)(f) of the GDPR
Location of processing
This is the main location where the collected data is processed. If the data is also processed in other countries, the user is informed separately.
• United States
Information storage period
The storage period is the length of time for which the collected data is stored for processing. The data must be deleted as soon as it is no longer required for the specified processing purposes.
• CSS resource requests are cached for 1 day, font files are cached for 1 year. Some information is stored until the user deletes it, some expires after a certain period of time, some is stored until the user's Google account is deleted.
Transfer to other countries
This service may transfer the collected data to another country. Please note that this service may transfer data to a country that does not have the required data protection standards. Below is a list of countries to which data is transferred. For more information on security, please refer to the provider's privacy policy or contact them directly.
• United States of America
• China
• Taiwan
• Singapore
Data recipients
The recipients of the collected data are listed below. Click here to read the data processor's privacy policy
• Alphabet Inc., Google LLC, Google Ireland Limited
http://www.google.com/intl/de/policies/privacy/
Click here to read the data processor's cookie policy
https://policies.google.com/technologies/cookies? hl=en
Click here to opt out of this data processor across all domains
https://safety.google/privacy/privacy-controls/
Storage information
Below you can see the longest potential storage time for information on your device, determined using any storage method.
• Maximum cookie storage period: Session
5.3. Cookies visible on the zamocowania.niczuk.pl website
Name Value (abbreviation) Category Type (1st/3rd party) Lifetime Function description
PHPSESSID 7298b3f6598... Necessary (technical) First-party Session PHP session identifier – maintains login status, shopping cart or user preferences.
cookie_agree accepted Necessary First-party approx. 1 year Stores information about consent to the use of cookies (consent banner).
sitelang pl_PL, en_EN, cz_CZ, lt_LT, GR (various values) Functional First-party Session Stores the language preference of the website interface (language of the website version).
_ga GA1.1. .. Analytical First-party (Google Analytics) 2 years GA customer ID – used to distinguish users in statistics.
_ga_53BMD5KJH6, _ga_W22JY700B0 GS2. 1... Analytical First-party (Google Analytics 4) 2 years Files associated with GA4 containers – analyse traffic and behaviour on the website.
_gid (not shown, but usually accompanies _ga) — Analytical Google Analytics 24 hours Distinguishes user sessions on a given day.
_fbp fb.1.. . Third-party marketing (Meta / Facebook Pixel) 3 months Enables measurement of Facebook Ads campaign effectiveness and remarketing.
nQ_userVisitId 92e64e0f... First-party analytical / functional Session Visit identifier – likely from NetQuest or another analytics tool.
5.4. Cookies visible from Google / Tag Manager domains
Name Category Type Lifetime Description
AEC, NID, HSID, SID, APISID, SAPISID, SSID, SIDCC, __Secure-1P*, __Secure-3P* Marketing/security Third-party (Google) 6–24 months Google login authorisation, security, personalisation of ads and services (Maps, Search).
_GRECAPTCHA Functional/security Third-party (Google) 6 months User verification in reCAPTCHA (forms, security).
You can configure your web browser to completely disable the storage of cookies on your computer's hard drive. Please note that this may result in the loss of some website features.
6. Options for determining the conditions for storing or accessing cookies:
The User may independently and at any time change the settings for cookies, specifying the conditions for their storage and access by cookies to the User's Device. The User may change the settings referred to in the previous sentence using the web browser settings or by configuring the service. These settings can be changed in particular in such a way as to block the automatic handling of cookies in the web browser settings or to inform the User each time they are placed on the User's device.
Detailed information about the possibilities and ways of handling cookies is available in the software (web browser) settings.
The User may delete Cookies at any time using the functions available in the web browser they use. All methods of personal data processing used by the Administrator are presented at https://zamocowania.niczuk.pl/pl_PL/page/175/O-nas/RODO-i-polityka-prywatnosci in the section Information on personal data processing.
Additional information on the processing of users' personal data:Cookies are used to process the personal data of users who use the Website, log in to the available functionalities and use the available service panels or forms. In such cases, personal data is processed on the basis of the principles set out in Chapter 5. Cookies used by the Administrator expire at the end of the browsing session or in accordance with the browser settings.
The exercise of rights related to the processing of personal data, such as accessing and deleting personal data, in connection with the Administrator's use of cookies, is generally possible from the browser settings.In connection with the processing, you have the right to request:access to and correction of personal data,restriction of personal data processing,deletion of personal data,the right to transfer personal data,the right to object to the processing of personal data.
Requests regarding the exercise of your rights can be submitted:in writing to the following address: THALE sp. z o.o. sp.k. , Wilimowo 2, 11-041 Olsztyn, Polandelectronically to the e-mail address: iod@niczuk.plYou also have the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office.
If you use the contact form, additional information on the processing of personal data can be found at: https://zamocowania.niczuk.pl/pl_PL/page/175/O-nas/RODO-i-polityka-prywatnosci in the section Information on the processing of personal data.
Website ethicsWe also make sure that our websites do not contain content that is contrary to Polish and international law.
We do not allow the publication of content inciting ethnic, racial, religious or ideological hatred, as well as pornography, unethical content or content considered offensive. Such content will be removed.
§ 1. General Provisions
1. The guarantor is THALE sp. z o.o. sp.k., with its registered office at Wilimowo 2, 11-041 Olsztyn, the owner of the Niczuk brand, hereinafter referred to as the ‘Guarantor’.
2. These General Terms and Conditions of Warranty set out the rules for granting and honouring the warranty on products manufactured and sold under the Niczuk brand. The warranty constitutes a separate obligation on the part of the Guarantor, distinct from the seller’s statutory liability, and is valid in accordance with the terms set out in these General Warranty Terms and Conditions, unless separate terms are specified for a given product in the commercial or technical documentation.
3. The Guarantor declares that the products are free from material and manufacturing defects covered by this warranty, and that their mechanical and design parameters comply with the applicable technical standards.
4. The warranty covers only physical defects arising from causes inherent in the product, in particular defects in materials or workmanship revealed during the warranty period.
5. The warranty for the products covered by this document is valid for 24 months from the date of issue of the sales invoice, unless the Parties agree otherwise in writing.
§ 2. Submission of warranty claims
1. The Purchaser should report the defect immediately upon its discovery, in particular within 7 days of the date of its detection, in order to enable the Guarantor to efficiently determine the cause of the defect and the scope of liability. Failure to meet this deadline may be taken into account when assessing the validity of a warranty claim if the delay in reporting the defect prevented or significantly impeded the determination of the cause of the defect or the scope of the Guarantor’s liability. This provision does not limit or exclude the Purchaser’s statutory rights, where applicable.
2. Complaints should be submitted:
a) by email to: export@niczuk.pl,
b) in writing to the Guarantor’s registered office,
c) via the complaint form, if made available by the Guarantor.
3. The complaint should include at least:
a) proof of purchase,
b) a description of the defect,
c) photographic evidence,
d) a description of the working environment and operating conditions of the product,
e) the complainant’s contact details,
f) the label or a photograph of it.
4. The Guarantor may request the Purchaser to provide additional information or documents necessary to assess the complaint. Until such information or documents are provided, the time limit for considering the complaint may be suspended accordingly, if their absence prevents an assessment of the validity of the complaint. This provision does not limit the statutory time limits or the Purchaser’s rights, where applicable.
5. The Guarantor shall confirm receipt of the complaint within 5 working days of receiving it.
6. Should it be necessary to carry out an inspection, additional tests or to provide the product, the Purchaser is obliged to allow the Guarantor or its representative access to the product and to cooperate in clarifying the complaint.
7. Upon discovery of a defect, the Purchaser is obliged to cease using the product immediately if continued use may lead to an increase in the extent of the damage, damage to the product, or prevent the causes of the defect from being established. The Guarantor shall not be liable for the consequences of continued use of the product following the discovery of a defect.
8. Without the Guarantor’s prior consent, the Purchaser is not authorised to carry out repairs, alterations, dismantling or any other interference with the product before the completion of the inspection or the complaints procedure, unless this is necessary to ensure the safety of persons or property.
9. The Purchaser is obliged to keep the product in a condition that allows for an inspection to be carried out and the causes of the reported defect to be determined.
10. A warranty claim will be considered within 14 working days of receipt of a complete claim form, unless, due to the nature of the case, it is necessary to carry out additional technical tests or an on-site inspection; in such a case, the Guarantor will inform the Purchaser of the reasons for the need to carry out additional activities and of the expected date of completion of the warranty claim procedure. This provision applies exclusively to warranty proceedings and does not limit the time limits or rights arising from mandatory provisions of law.
11. Information on how the complaint has been dealt with will be provided to the Purchaser in writing or electronically.
12. Defects reported after the expiry of the time limits specified in this paragraph may be rejected if this hinders the determination of the cause of the defect or affects the ability to assess the Guarantor’s liability.
§ 3. Scope of liability and loss of warranty
1. If a warranty claim is upheld, the Guarantor may, under this warranty, at its discretion:
a) repair the product free of charge,
b) replace the defective product with a new one,
c) refund the Purchaser the price paid for the product or a proportion thereof, if repair or replacement is impossible or unreasonable for technical or economic reasons.
2. The above rights do not limit or exclude the statutory remedies available to the Purchaser, where applicable. The Guarantor’s liability under this warranty does not cover defects or damage resulting from:
a) damage caused by improper transport or storage, in particular in an environment with high humidity,
b) assembly not in accordance with the installation instructions, the intended use of the product or the principles of technical knowledge,
c) exceeding the permissible mechanical loads specified in the technical specifications,
d) carrying out unauthorised modifications or mechanical alterations, including cutting, welding or drilling,
e) force majeure,
f) use of the product in a chemically aggressive or corrosive environment, if the coating applied was not intended for such conditions,
g) failure to carry out the required maintenance, periodic inspections or operational procedures set out in the technical documentation.
3. If, in the course of the complaint procedure, it is established that the defect or damage is the result of any of the circumstances set out in paragraph 2, the Guarantor may refuse to provide warranty services to the extent that such circumstance is related to the defect or damage identified.
4. If repair or replacement proves impossible or would entail costs disproportionate to the value of the product or the nature of the defect, the Guarantor may, under this warranty, offer a price reduction or a refund of the price paid for the product.
5. Under this warranty, the Guarantor’s liability is limited to the remedies set out in these General Terms and Conditions of Warranty. Subject to mandatory provisions of law, the Guarantor shall not be liable under this warranty for lost profits, production downtime, loss of use of the product, costs of dismantling, reassembly, transport, hire of replacement equipment, or any other indirect or consequential damages
6. The costs of transporting the product to the Guarantor and from the Guarantor to the Purchaser shall be borne by the Guarantor only if the warranty claim is deemed valid. This provision does not limit the seller’s obligations arising from mandatory provisions of law, where applicable.
7. In the event of a warranty claim that is not deemed valid, in particular where it is found that there is no defect covered by the warranty or where circumstances exist that exclude the Guarantor’s liability, the costs of returning the goods to the Purchaser shall be borne by the Purchaser.
8. After informing the Buyer that the warranty claim has been rejected, the Guarantor may request the Buyer to collect the goods themselves or to pay the return postage costs in advance. Until the goods have been collected or the return postage costs have been paid, the Guarantor has the right to withhold delivery of the goods.
9. Notification that the claim has been rejected should be sent to the Purchaser by email or in writing.
§ 4. Warranty exclusions relating to anti-corrosion coatings
1. This warranty excludes liability for the anti-corrosion protection of coatings, including zinc coatings. The thickness of the zinc coating is specified in the documents authorising the product for sale and in the technical specifications.
2. The loss of zinc coating during use constitutes a normal operational phenomenon, the permissible levels of which are set out in the applicable technical standard.
3. The selection of an anti-corrosion coating should take into account the anticipated operating environment of the product and the requirements of the relevant technical standards, in particular the atmospheric corrosion categories specified in EN ISO 9223. Unless otherwise agreed by the Parties, responsibility for selecting a solution appropriate to the design and operating conditions lies with the Purchaser or the Designer.
4. The Guarantor shall not be liable for corrosion resulting from the incorrect selection of an anti-corrosion coating for the atmospheric conditions at the site of installation and operation of the product.
5. The warranty does not cover damage to protective coatings resulting from transport, storage, installation, cutting, drilling, welding, grinding or other interventions carried out after the product has been delivered.
6. At the Purchaser’s request, the Guarantor shall provide technical documentation concerning the parameters of the available zinc coatings, including coating thickness and their corrosion classification.
§ 5. Territorial clause and governing law
1. These warranty terms and conditions shall be governed by Polish law.
2. In the event of the distribution, sale or installation of products outside the territory of the Republic of Poland, the mere translation of this document does not warranty its full legal validity.
3. Differences in national building regulations and in mandatory provisions of consumer law may require different arrangements regarding product liability.
4. These warranty terms and conditions apply outside the territory of the Republic of Poland to the fullest extent permitted by the mandatory provisions of the law applicable to the case in question. In the event of the sale or distribution of products on a foreign market, the application of these terms and conditions may require them to be adapted to the legal provisions in force in the country where the product is offered or used.
5. In respect of the warranty provided, these General Warranty Terms and Conditions shall take precedence over any other documents relating to warranty terms, unless the Guarantor expressly stipulates otherwise in writing.
6. If the Purchaser is a consumer or a trader as referred to in Article 7aa of the Act of 30 May 2014 on consumer rights, these General Warranty Terms and Conditions do not limit or exclude the legal remedies to which they are entitled by law on the grounds of the goods’ lack of conformity with the contract. The rights arising from this warranty are independent of those legal remedies.
